Performance Measures¶
This section defines draft performance measures used by Value Realization personas.
Performance Measures is used broadly and synonymously with metrics, KPIs, indicators, measures, and evidence indicators. Individual measures should be interpreted in context and should not be treated as complete value evidence by themselves.
Measures¶
- Revenue Growth
- Gross Margin
- EBITDA Margin
- Free Cash Flow
- Return on Invested Capital
- Enterprise Value
- Total Shareholder Return
- Strategic Initiative Realization Rate
- Customer Lifetime Value
- Customer Retention Rate
- Net Revenue Retention
- Sales Pipeline Conversion
- Sales Cycle Time
- Market Expansion Revenue
- Operating Margin
- Cost to Serve
- Budget Variance
- Forecast Accuracy
- Working Capital Efficiency
- Capital Allocation Effectiveness
- Digital Adoption Rate
- System Availability
- Cyber Risk Exposure
- Technology Value Realization
- Process Cycle Time
- Service Level Attainment
- Capacity Utilization
- Productivity per Employee
- Employee Engagement
- Workforce Retention
- Leadership Bench Strength
- Legal Risk Exposure
- Contract Cycle Time
- Compliance Effectiveness
- Intellectual Property and Data Protection Effectiveness
- Revenue per Employee
- Time to Productivity
- Talent Acquisition Effectiveness
- Contract Value Leakage
- Dispute Avoidance and Resolution Effectiveness
- Regulatory Readiness